Ongoing · Fully managed
Managed IT — Your Outsourced IT Department
Outsourced IT department for small businesses across the Inland Empire and Southern California — helpdesk, security, patching, and strategic planning on a tier-based monthly plan.
What does managed IT from LuzGrid Tech include?
Helpdesk, monitoring, patching, Microsoft 365 administration, endpoint security, encrypted backup, cyber-insurance documentation, and proactive work — billed as a monthly plan instead of hourly. We manage your stack; we don't resell hardware. Bilingual EN / ES support across the engagement, with onsite work across the Inland Empire when something physically needs eyes on it.
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Direct access to a senior engineer — no offshore call center runaround
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24/7 monitoring on our security tiers, with real human response — not just a dashboard
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Flat monthly pricing — no surprise bills
Sound like your day?
- You're the "tech person" by default and it's eating your real job.
- Current IT vendor only shows up when something is already broken.
- You don't know what's monitored, what's backed up, or what's secured.
- Every IT bill looks different and nobody can explain why.
Service coverage
Helpdesk, security, and patching are the foundation of every engagement. Backups, business reviews, and vendor management get added when the scope calls for it.
What's always part of the engagement
Helpdesk Support
Direct access to a senior engineer when something breaks or needs attention. No call center, no offshore handoff.
Patch Management
Operating systems and third-party apps updated on a schedule, tested before rollout.
What we add when the scope calls for it
24/7 Security Monitoring (security tiers)
On our security tiers we layer in EDR, identity monitoring, and email threat protection, watched and acted on 24/7 by a SOC-backed MDR service.
Backup & Recovery
When your environment includes servers, sensitive customer data, or M365 retention requirements, we run automated backups plus periodic restore tests so you know they work.
Quarterly Business Reviews
When your engagement includes strategic planning, we sit down quarterly to review what happened, what's coming, and what to budget for.
Vendor Management
When you'd rather we handle your ISP, phone vendor, and line-of-business software vendors directly, we make that part of the engagement.
Frequently asked
How is pricing structured?
Pricing is typically per-user, per-month. In industries with lots of shared devices (dental operatories, classrooms, POS terminals), some scope is per-device or hybrid. We quote you after a short scoping call — the number scales with what you need monitored, supported, and managed.
Do we need a contract?
Yes — a simple month-to-month or annual agreement. No multi-year lock-in.
What if we already have some IT in place?
We do a transition review, keep what's working, replace what isn't. Usually a 30–45 day onboarding.
How much does managed IT cost in California for a small business?
Pricing varies by scope and headcount. The number scales with what you need monitored, supported, and managed — a leaner engagement covers monitoring plus helpdesk-as-needed; broader engagements add backups, vendor management, and quarterly business reviews. We don't post fixed pricing because two businesses with the same headcount can have very different scope — a dental office with 12 operatories has more devices than a 12-person law firm with 12 laptops. We quote after a short scoping call.
What's included in managed IT services? What does it actually cover day to day?
Day to day, managed IT means three things are running quietly in the background: monitoring (we see issues before users report them), security (EDR, identity monitoring, email threat protection, patch management), and helpdesk (your team has someone to call when something is broken or unfamiliar). On a monthly cadence we do patch reviews and license/cost reviews. When the scope includes backups, we run restore tests on a quarterly basis. When the scope includes strategic planning, we sit down with you quarterly to review what happened, what's coming, and what to budget for. What it is not: a break-fix per-hour relationship. The whole point of managed IT is that the bill is predictable and the work is proactive — you should be talking to us less over time, not more.
Want this for your business?
Free 15-minute scope call. We'll confirm fit, scope the work, and send a fixed-fee proposal.