Ongoing · Fully managed
Managed IT — Your Outsourced IT Department
Outsourced IT department for small businesses across the Inland Empire and Southern California — helpdesk, security, patching, and strategic planning on a tier-based monthly plan.
What does managed IT from LuzGrid Tech include?
Helpdesk, monitoring, patching, Microsoft 365 administration, endpoint security, encrypted backup, cyber-insurance documentation, and proactive work — billed as a monthly plan instead of hourly. We manage your stack; we don't resell hardware. Bilingual EN / ES support across the engagement, with onsite work across the Inland Empire when something physically needs eyes on it.
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Direct access to engineers — no offshore call center runaround
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Proactive monitoring 24/7 with real human response
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Flat monthly pricing — no surprise bills
Sound like your day?
- You're the "tech person" by default and it's eating your real job.
- Current IT vendor only shows up when something is already broken.
- You don't know what's monitored, what's backed up, or what's secured.
- Every IT bill looks different and nobody can explain why.
What's always included
Every engagement covers these as the baseline.
Helpdesk Support
Unlimited helpdesk on Pro and Enterprise plans — no ticket caps, no per-incident fees. Foundation includes proactive monitoring with helpdesk available as needed.
24/7 Security Monitoring
EDR, identity monitoring, and email threat protection — all watched and acted on by our team.
Patch Management
Operating systems and third-party apps updated on a schedule, tested before rollout.
Backup & Recovery
Automated backups of endpoints, M365 data, and servers — plus quarterly restore tests.
Quarterly Business Reviews
A 60-minute strategic review: what happened last quarter, what's coming, what to budget for. Included on Pro and Enterprise.
Vendor Management
We talk to your ISP, phone vendor, software vendors — so you don't have to. Included on Enterprise.
Frequently asked
How is pricing structured?
Pricing is typically per-user, per-month. In industries with lots of shared devices (dental operatories, classrooms, POS terminals), some scope is per-device or hybrid. We quote you after a short call — your plan tier (Foundation, Pro, or Enterprise) scales with what you need monitored, supported, and managed.
Do we need a contract?
Yes — a simple month-to-month or annual agreement. No multi-year lock-in.
What if we already have some IT in place?
We do a transition review, keep what's working, replace what isn't. Usually a 30–45 day onboarding.
How much does managed IT cost in California for a small business?
Pricing varies by tier and headcount. Our three plan tiers (Foundation, Pro, Enterprise) scale with what you need monitored, supported, and managed — Foundation is closer to monitoring + helpdesk-as-needed, Enterprise adds full vendor management and quarterly business reviews. We don't post fixed pricing because two businesses with the same headcount can have very different scope — a dental office with 12 operatories has more devices than a 12-person law firm with 12 laptops. We quote after a short scoping call.
What's included in managed IT services? What does it actually cover day to day?
Day to day, managed IT means three things are running quietly in the background: monitoring (we see issues before users report them), security (EDR, identity monitoring, email threat protection, patch management), and helpdesk (your team has someone to call when something is broken or unfamiliar). On a monthly cadence we do patch reviews, backup restore tests on a quarterly basis, and license/cost reviews. On Pro and Enterprise tiers, we sit down with you quarterly to review what happened, what's coming, and what to budget for. What it is not: a break-fix per-hour relationship. The whole point of managed IT is that the bill is predictable and the work is proactive — you should be talking to us less over time, not more.
Want this for your business?
Free 15-minute scope call. We'll confirm fit, scope the work, and send a fixed-fee proposal.